Policies

Shipping, Returns & Refunds

Last updated 10 July 2026

Every Artscii piece is made to order — production starts when you place your order. That keeps waste out of the world and warehouses out of our prices, but it means a few things work differently than ordinary retail. The short version: we stand fully behind anything that arrives damaged, defective, or wrong, and we can't accept changed-your-mind returns on custom-produced goods.

Production & shipping times

Orders go into production shortly after they're placed. Typical timelines, by product type:

Product	Production	Shipping (US standard)
Art prints & posters	1–2 business days	3–8 business days
Wall art, canvas & framed pieces	2–6 business days	3–8 business days
Apparel	1–4 business days	3–8 business days
Mugs, totes & home goods	1–4 business days	3–8 business days

You'll receive tracking by email as soon as your order ships. International orders take longer and can be held in customs; any import duties are the recipient's responsibility. During holiday peak season, production and carrier times can stretch — the tracking link is always the best source of truth.

Changing or cancelling an order

Because production begins quickly, contact us within 24 hours of placing your order at support@artscii.com for any change — wrong size, wrong address, or cancellation — and we'll almost always be able to fix it. After an order enters production we'll still advocate for a change with our production partners, but we can no longer guarantee it; once an order has shipped, no changes are possible.

Damaged, defective, or wrong items

We make it right — with a free replacement or a full refund, your choice. This covers:

• items that arrive damaged or are broken in transit,
• manufacturing defects (misprints, wrong placement, print quality faults),
• receiving the wrong product, size, or design.

To claim, email support@artscii.com within 28 days of delivery with:

• your order number,
• a photo of the whole item with the design visible, and
• a close-up photo of the problem area (for transit damage, include the packaging).

Photos are required by our production partners to approve replacements, so we can't process a claim without them. For orders with several affected items, include a photo of each.

Lost in transit

If your tracking shows no movement and the delivery window has clearly passed, contact us within 28 days of the expected delivery date and we'll send a replacement or refund you in full. Two honest caveats:

• If the shipping address entered at checkout was incorrect or incomplete, we can't cover the loss — double-check it at checkout, or within the 24-hour change window above.
• If tracking shows the package was delivered to the correct address but you can't locate it, check with neighbours and your carrier first, then contact us and we'll investigate case by case.

Returns & exchanges

Because every item is produced individually for your order, we don't offer returns or exchanges for change of mind, wrong size selected at checkout, or "it looked different than I expected" — there's no warehouse to return things to. Please use the size guides and product photography carefully before ordering, and write us before you buy if you're unsure about anything: support@artscii.com. Anything that's our fault — see above — is always covered.

Refunds

• Refunds are issued to the original payment method only.
• Once we issue a refund, it typically appears on your statement within 5–10 business days, depending on your bank or card network.
• Partial refunds (for one affected item in a larger order, or a shipping-cost refund) work the same way.
• If a refund hasn't appeared after 10 business days, contact your bank first, then us — we can provide the refund reference number.